General policies It is our policy to accommodate you and your pet(s) with the best possible care while you are away or unable to care for them. It is important that you provide Paws In Motion with a completed information form for your pet’s safety and our insurance. We will only walk dogs from the same household at one time. While in our care, we will not walk other dogs from other households. If your dog has friends in the neighborhood, please make us aware of it and we will allow them to say “hello” in passing. We NEVER visit dog parks or any other off leash areas. Your pet deserves our complete attention.
Dog Walks and Cat Visits Reservations: It is recommended that you reserve your regular visits a minimum of 48 hours in advance. However, you may request a visit up until 6:59am the day of, for walks occurring Monday through Friday, after 11:30am that day but please note that space is limited. Weekend walks must be requested no later than Friday at 6:59am. All visits requested after the cut-off time will be subject to a $10, last minute charge. Cancellation Policy for Regular Dog walking: Weekday cancels - you have up until 6:59am the day of the walk, to cancel any visit occurring after 11:30am that day. Weekend cancels – you have up until 6:59am on Friday to cancel any weekend walks. If you cancel after the cut-off time the full service fee will be charged.
Visit times: We require a two-hour time window for each visit that is 20-30 minutes in duration and a three-hour time window for each visit that is 45-60 minutes in duration. If an emergency or unforeseen circumstance should occur, a time window may need to be adjusted to accommodate that situation. Last Minute walks: Our rates reflect a scheduled visit. In the event that you need a last minute or emergency walk, you will be charged a $10 last minute/emergency fee. Last minute and emergency walks are not guaranteed and are subject to availability. Substitutes: A back-up (substitute) sitter or walker is always assigned to each pet. If a requested or regular sitter/walker is not available for whatever reason you will be notified that another caregiver will be made available for whatever length of time needed.
Pet Sitting Cancellation Policy for Pet sitting: It is required that you give us a 48-hour notice of cancellation prior to the first scheduled service day. Failure to do so will result in a 50% cancellation fee of the total amount due. If there is only one day or visit, it is requested that you give us a 24-hour notice of cancellation otherwise the cancellation fee will be 100% of the amount for that day.
Early returns/last minute changes for pet sitting: Paws In Motion carefully schedules for you and all of our other clients, therefore there are no refunds or credits and the full amount agreed upon is payable to the sitter/walker for all pre-scheduled visits. Confirmations: Pet Check (our scheduling system) will email you a notification if your requested visit is approved. We will reach out by email if we are not able to accommodate your request.
Unforeseen purchases: If Paws In Motion’s sitters and walkers must purchase food, litter, or cleaning supplies that contribute to the health and welfare of your pet(s), we will retain a receipt and the owner is responsible for reimbursement of these items. In addition, a $10 travel fee will be applied. Household emergencies: Please provide the name and number of a trusted maintenance company or person who can attend to any household emergencies that may arise in your absence such as leaking pipes, malfunctioning water heaters etc.
Other policies Keys: Paws In Motion requires two (2) sets of keys on file to enter the property; this would include fobs, key cards, multi-lock keys or any other special security keys needed to enter the property. Keys can be kept with the door person as long as it's accessible to us at time of visit. Keys can be kept in a lockbox that the client provides. Paws In Motion cannot be responsible for keys left in lockboxes or the lockbox itself.
Payments: Paws In Motion accepts Visa, Mastercard, Discover and Zelle payments. 50% of the service fee for pet-sitting is due to Paws In Motion at least one week prior to service, the remaining balance is due on the first day of service. Payments for dog walking and cat sitting are due on Mondays for services that occurred the week prior (Monday through Sunday) and will be auto-drafted from your credit card on file. If you wish to pay using Zelle, you must pre-pay for all services. There will be a $10 late fee for all invoices that are not settled within 5 days of invoice date. Clients are responsible for all costs of collections.
Inclement weather policy: You entrust Paws In Motion to use our best judgment in caring for your pet(s) during inclement weather. We will attempt to carry out all your instructions including attempting to reach a sitter/walker who is physically closer to your home, if necessary. We reserve the right to call a nearby emergency contact in case of a serious problem with accessing your pet(s) (severely iced driveway, too much mud or non-plowed snow etc.). Every effort will be made to reach your home, but the service schedule may be changed, interrupted, or altered. If it is not possible to reach your home safely, your closest emergency contact will be notified. You will be notified that a contingency plan has been activated.
Medications: Paws In Motion’s walkers/sitters will attempt to administer all medications as directed by the primary caregiver but cannot be held responsible for complications that arise as a result. If there is a fear that an animal will react negatively to the administration of a medication (bite, severely scratch or claw the caregiver) the sitter/walker reserves the right to not administer the medication. The sitter/walker will inform you of such as soon as possible. Immunizations: All pets must have the required and necessary immunizations before service begins.
Pet Guardianship: In the unfortunate event that you become incapacitated while your pet(s) are in our care, please name the person who should be contacted to become their temporary guardian until care can be provided as arranged for in your legal documents. We urge you to address the care of your pet(s) when planning your estate. Be sure that the person named is aware of your appointing them as guardian.
PAWS IN MOTION, LLC RESERVES THE RIGHT TO REFUSE OR CANCEL ANY SERVICES TO ANY PET. Paws In Motion, LLC does not assume any responsibility or liability for any animals that escape, become lost or injured, fatal or otherwise.
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